FAQ

Gently clean your device with a water-based wipe and allow it to air dry before and after each use. For stubborn stains, gently wipe with 70% alcohol. This device is not waterproof, so avoid washing it under running water.

Please contact the MIVANI support team by scanning the Support QR code on the instruction manual or by leaving a message via email.

Please use the provided charging cable to charge the product; using any other cables may damage the product.

This product can be applied to most parts of the face, including the areas around the eyes and neck. However, it is not recommended to use it on the lips, eyeballs, upper and lower eyelids, eyelashes, and throat.

We’re just as excited as you are for your new product to arrive! Shipping times may vary, but we work closely with our carriers to ensure your order reaches you as quickly as possible. Please allow 1–2 business days for warehouse processing before your item ships. Orders shipped via ground delivery typically arrive within 3–5 business days. Please note that carrier processing times may affect these estimates.

No matter where you are, we’ll deliver your order for free—because great products deserve to travel far. Learn more about our shipping policy.

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.