Warranty Policy

We are committed to providing home beauty solution for skin care and ensuring your complete satisfaction with every purchase. To demonstrate our confidence in the quality of our products.

BY USING Mivani PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE Mivani LIMITED WARRANTY.

We provide a limited warranty for purchases on Mivani.net. The warranty period is measured starting on the date the original consumer purchaser received the products.

1. Product Free replacement for damage within 1 years.
2. If the parts need to be replaced after the warranty period, the inspection fee will be charged as appropriate.
3. During the warranty period, the following conditions will not be free of charge:
A. Failure to provide a warranty card or purchase proof (invoice or receipt).
B. Warranty period expired.
C. Damage caused by disassemble or modification.
D. Damage caused by mistake/negligence or improper.
E. Long-term storage in harsh environments.
F. Appearance is naturally stained by use.

Warranty Claims

If you believe your Mivani Product is defective or has a manufacturing issue, follow these steps to file a warranty claim:

Contact Us: Reach out to our customer support team at mivani@mivani.net within the warranty period. Provide your name, order number, and a detailed description of the issue.

Provide Proof of Purchase: Include a copy of your receipt, invoice, or order confirmation to verify the purchase date.

Submit Evidence: Send clear photos or videos of the defect or issue to help us assess the problem.

Diagnostic Review: Our team will review your claim and determine if the issue is covered under the warranty. We may request additional information or ask you to return the product for further inspection.

Resolution: If your claim is approved, we will repair, replace, or refund the product at our discretion.

Warranty Resolution Options

• Repair: If the issue can be resolved, we will repair the product and return it to you.
• Replacement: If the product cannot be repaired, we will replace it with a new or refurbished unit of the same or similar model.
• Refund: In some cases, we may offer a partial or full refund, depending on the nature of the defect and the product's condition.

Limitations of the Warranty

This warranty is non-transferable and applies only to the original purchaser.

The warranty is valid only for products purchased directly from Mivani or authorized retailers.

Mivani is not responsible for any incidental or consequential damages, including but not limited to:

• Loss of use of the product.
• Costs associated with installation, removal, or reinstallation.
• Accident, Misuse, Abuse, or Alteration
• Serving by unauthorized persons
• Connection to incorrect power sources
• Use with unauthorized accessories
  
• Purchase from unauthorized dealers

Customer Responsibilities

To maintain your warranty coverage, you must:

• Use the product as intended and follow all installation and maintenance instructions provided by Mivani.
• Avoid exposing the product to extreme conditions, such as excessive heat, moisture, or physical impact.
• Contact Mivani immediately if you notice any defects or issues with the product.

Out-of-Warranty Support

If your product is no longer covered under the warranty, Mivani may still be able to assist you. Contact our support team for out-of-warranty repair or replacement options. Fees may apply for these services.

Shipping and Handling for Warranty Claims

• Defective Products: Mivani will cover the cost of return shipping for products that are deemed defective under the warranty.
• Non-Defective Products: If the product is found to be in working condition or the issue is not covered under the warranty, the customer is responsible for return shipping costs.

International Warranty Claims

For customers outside the United States, warranty claims may be subject to additional terms and conditions. Contact our support team for assistance with international claims.

Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or country. This warranty does not affect your statutory rights as a consumer.

Contact Us

For any questions about this warranty or to file a claim, please contact our customer support team:

• Email: mivani@mivani.net
• Address: C/0 8375 Sultana Avenue,Unit 2, Fontana California 92335, United States