Returns & Refund

Returns & Refund Policy

Return Guidelines

To initiate a return or exchange, please contact mivani@mivani.net and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by Mivani.

Restocking Fees

Unopened, like-new items:

  • Domestic: 10% fee (90% refund or 100% store credit)
  • International: 20% fee

Opened packaging/damaged items:

  • Domestic: 20% fee (80% refund or 90% store credit)
  • International: 25% fee

Used or installed items: Non-refundable

Important Notes About Returns

  • Original shipping costs are non-refundable
  • Refused custom orders incur 30% restocking fee plus original shipping
  • All returns must include tracking number

How to Return an Item

  1. Return Window: Within 14 days to return our product
  2. Please email mivani@mivani.net within 7 days of delivery
  3. Include in your email:
    • Order number
    • Photos/video showing product condition
    • Reason for return
  4. We'll send return instructions within 24-48 hours
  5. Ship items back using trackable method
  6. Refund processing time: 7-14 business days (depending on peak times) for your return to be processed

Shipping Responsibilities

  • Customer pays return shipping unless the return is due to our error
  • Free shipping promotions do not apply to exchanges
  • For lost packages, customers must file claims with carrier

Cancellation Policy

  • Standard orders: May cancel within 24 hours (5% fee applies)
  • Custom orders: May cancel within 48 hours only
  • Orders that have shipped cannot be cancelled

Warranty Information

One years limited warranty covers manufacturing defects. Does not cover:

  • Physical damage
  • Modifications
  • Water damage

Warranty Claims Process

  • Email photos of issue to mivani@mivani.net
  • Replacement parts shipped after 60 days require minimum $12.00 shipping payment

Contact Information

For fastest service:

We do not offer phone support to:

  1. Provide more efficient service
  2. Maintain complete communication records
  3. Easily share links and instructions